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Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Opera Ones platform, websites, and mobile applications (collectively, the "Service") provided by Opera Ones ("Opera Ones," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

Last updated: 20 July 2026

1. Definitions

  • "Customer" means the legal entity that registers for the Service;
  • "Authorized User" means any individual authorized by the Customer to use the Service, including employees and staff;
  • "Platform Data" means all data submitted to or generated by the Service;
  • "Subscription" means the paid or trial plan subscribed to by the Customer.

2. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. (31) of 2021 issuing the Penal Code, Federal Decree-Law No. (34) of 2021 on Combatting Rumours and Cybercrimes, Federal Law No. (1) of 2006 on Electronic Commerce and Transactions, and Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data. The parties submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, for the resolution of any disputes arising out of or in connection with these Terms.

3. Eligibility

You must be at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement to use the Service. By registering, you represent that you are authorized to bind the Customer entity to these Terms.

4. Accounts and Registration

To use the Service, the Customer must register an account and provide accurate, complete, and current information. The Customer is responsible for:

  • Maintaining the confidentiality of account credentials;
  • All activities that occur under its account;
  • Ensuring Authorized Users comply with these Terms;
  • Notifying Opera Ones immediately of any unauthorized access or security breach.

5. License to Use the Service

Subject to the Customer's compliance with these Terms and payment of applicable fees, Opera Ones grants the Customer a non-exclusive, non-transferable, revocable, worldwide license to access and use the Service for its internal business operations during the subscription term. The Customer may not: (a) resell, sublicense, or distribute the Service; (b) reverse engineer, decompile, or disassemble the Service; (c) use the Service to violate any UAE law or the rights of any third party; or (d) interfere with the security or operation of the Service.

6. Subscription and Billing

The Service is offered on a subscription basis with tiered plans (free trial, starter, pro, and enterprise) and transaction-based usage. By subscribing, the Customer agrees:

  • To pay all applicable fees as displayed at the time of subscription;
  • That fees are processed by our payment provider (Stripe) and billed in the currency selected;
  • That the free trial is limited in duration and transactions; continued use requires an active paid subscription;
  • That overage charges apply where the Customer exceeds included transactions, at the overage rate published for its plan;
  • That subscriptions automatically renew unless cancelled in accordance with Section 7;
  • That fees are non-refundable except where required by UAE law.

7. Cancellation and Termination

The Customer may cancel its subscription at any time through the platform. Cancellation takes effect at the end of the then-current billing period. Opera Ones may suspend or terminate access to the Service immediately if the Customer breaches these Terms, fails to pay fees, or where required to comply with UAE law or any competent authority. Upon termination, the Customer's right to use the Service ceases and Opera Ones may delete the Customer's Platform Data in accordance with our retention policy.

8. Customer Data and Privacy

The Customer retains all rights, title, and interest in its Platform Data. Opera Ones acts as a data processor on behalf of the Customer (as data controller) for personal data of the Customer's staff, suppliers, and guests processed through the Service. The Customer warrants that it has obtained all necessary consents from data subjects under the UAE PDPL and that its use of the Service complies with applicable data protection laws. Processing of personal data is further governed by our Privacy Policy.

9. Intellectual Property

All rights, title, and interest in the Service, including software, designs, logos, trademarks, and content, are and remain the exclusive property of Opera Ones and its licensors. The Customer retains ownership of its Platform Data. The Customer grants Opera Ones a worldwide, non-exclusive license to process Platform Data solely to provide the Service.

10. Acceptable Use Policy

The Customer and Authorized Users shall not:

  • Use the Service for any unlawful, fraudulent, or abusive purpose;
  • Upload or transmit viruses, malware, or harmful code;
  • Attempt to gain unauthorized access to the Service or its systems;
  • Scrape, crawl, or otherwise extract data from the Service beyond normal use;
  • Use the Service to transmit unsolicited communications or spam;
  • Infringe the intellectual property or privacy rights of any person.

Violations may result in suspension or termination and, where applicable, referral to the competent UAE authorities under Federal Decree-Law No. (34) of 2021.

11. Supplier Marketplace

The Service includes a marketplace enabling Customers to transact with suppliers. Opera Ones facilitates these transactions but is not a party to the contract between Customer and supplier. Each party is responsible for fulfilling its obligations under any purchase order. Opera Ones is not liable for the quality, delivery, or legality of goods and services exchanged through the marketplace.

12. AI and Forecasting Features

The Service includes AI-driven insights, demand forecasting, and automated recommendations. These outputs are provided for informational purposes only and do not constitute professional advice. The Customer remains responsible for all decisions made based on AI outputs.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis, except as expressly stated in these Terms. To the maximum extent permitted by UAE law, Opera Ones disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Opera Ones does not warrant that the Service will be uninterrupted or error-free.

14. Limitation of Liability

To the maximum extent permitted by UAE law, in no event shall Opera Ones be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business interruption, arising out of or in connection with the Service. The aggregate liability of Opera Ones under these Terms shall not exceed the total fees paid by the Customer to Opera Ones in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded under UAE law.

15. Indemnification

The Customer agrees to indemnify and hold harmless Opera Ones, its officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of the Customer's use of the Service, its breach of these Terms, or its violation of applicable UAE law or the rights of any third party.

16. Force Majeure

Opera Ones shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, labour disputes, or failures of third-party providers (such as internet or cloud infrastructure).

17. Changes to These Terms

We may modify these Terms at any time. We will notify Customers of material changes via email or in-platform notification. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

18. General Provisions

  • Severability: If any provision is held unenforceable, the remaining provisions remain in full force.
  • Assignment: The Customer may not assign these Terms without our prior written consent; Opera Ones may assign freely.
  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the Service.
  • Waiver: No failure to exercise a right constitutes a waiver of that or any other right.
  • Notices: Notices to Opera Ones may be sent to hello@operaones.com.

19. Contact Us

For any questions regarding these Terms, please contact us at hello@operaones.com.